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Renewal of ISO9001 and ISO14001 Certificates of CAM Airport Operations Department05 Jun 2019

To ensure the ISO9001 Quality Management System and ISO14001 Environmental Management System of Airport Operations Department (AOD) of Macau International Airport Company Limited (CAM) are properly implemented and maintained, which are subject to regular assessment, a thorough renewal audit covering all the AOD units was performed by the certification body – SGS Hong Kong Limited from 27th to 29th May.

Results of the audit were very satisfactory; SGS revealed that systems of AOD had been effectively implemented and continuously improved, fulfilling all the requirements of ISO9001 and ISO14001 standards with zero non-conformities. Apart from some valuable suggestions made by the auditors for improvement, the auditors highly commended that AOD has firm and long-standing commitment to providing high quality service to airport passengers, public and stakeholders. There is clear evidence that all levels of AOD staffs follow the systems and are deeply engaged. The QMS and EMS were organized with well-structured documentations including manuals and procedures for different functions. Great effort has been put in protecting the environment to make the MIA green. 

The QMS and EMS of AOD has been implementing for over 15 years. Besides, AOD was also certified to ISO14064 for quantification and reporting of greenhouse gas emissions of the airport since 2014. All these management systems are effective tools for upholding the company’s core values of Safety, Efficiency and Effectiveness.